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ITCAN Pte Limited

Service Desk Analyst Service Desk Engineer

ITCAN Pte Limited

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0-4 Years
a month ago
190 Viewed
114 Applied

Job Description

1.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
2.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
3.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
4.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
5.Ensure Email Backlogs are cleared before the following day start of business

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