Service Desk Analyst

Role- Service Desk Analyst (Migration)

Required- Local and PR (Mandarin)

Role Type- Permanent

Exp- 1+ Year

Skills- Service Desk, FTP, SFTP, Migration, Networking

Budget- 6500 SGD/Monthly

Job Description-

A skilled Service Desk Consultant (Migration Specialist) with expertise in troubleshooting and supporting end user queries. Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts, including TCP/IP, DNS, and DHCP. Adept at cryptography, firewall configurations, and application testing across development, testing, UAT, and production environments. Experienced in data center types and migration strategies. Strong problem-solving abilities and a customer-centric approach to ensure seamless IT support and system security.

• Working knowledge in Operating systems, Outlook, Teams, SharePoint

FTP – file transfer protocol

SSH – Secure Shell, SSH keys, private and public keys, Types of configurations in SSH

SSL - Secure Sockets Layer, SSL certificates update

SFTP - Secure File Transfer Protocol

Basic Network concepts like TCPIP, IP Address, Subnet mask, Gateway, DNS, DHCP

Cryptography and its types

Firewalls and its types