Service Desk Analyst

About the Business

LexisNexis Risk Solutions is a global leader in risk management. We help businesses of all sizes grow and operate efficiently while protecting them from financial fraud and cyber threats. Our solutions are critical in areas like Anti-Money Laundering (AML), Fraud Prevention, and Identity Authentication. You'll play a key role in helping customers solve problems and protect their operations. Learn more at risk.lexisnexis.com.

About the Role

This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

Key Responsibilities

Participate in the resolution of end user's desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.

Provide support and technical setup at some trade shows which includes periodic travel.

Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.

Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned hardware, software, telecommunication, business application, customer connectivity, etc.

All other duties as assigned.

Requirements:

High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required

A+ Certification or other technology certifications a plus

TECHNICAL SKILLS:

Hardware/software installation.

Hardware/software troubleshooting.

Basic understanding of software monitoring tools.

Understanding backup procedures.

Good problem-solving skills.

Good organizational skills.

Ability to travel less than 25%.

All other duties as assigned.

Learn more about the LexisNexis Risk team and how we work