Skills Required for Service Desk Agent
- 1-4 Years of experience in technical support / service desk
- The individual Service Desk analyst will provide level 1 IT Service Desk support
- Provide support to end user via phone, chat, email or web
- Ability to diagnose and resolve common hardware/software/network issues
- Familiarity with Windows, macOS
- Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams
- Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
- Clear Communication Skills and Customer Service Focus
- Detailed JD mentioned in Job Description sections further in this document
