This is a 1-year contract to being and it is renewable and also an opportunity to be converted into a perm staff.
About the Role
We are seeking a Service Designer to shape innovative, enterprise-wide platforms and workflows that elevate experiences for both guests and employees. This role blends service design principles with operational and technical expertise to bridge the gap between digital interactions and real-world processes.
You'll employ research-driven approaches to uncover opportunities, lead cross-functional workshops, and design solutions that improve efficiency while enhancing user satisfaction.
Key Responsibilities
Service Architecture
- Develop comprehensive service blueprints that capture guest and employee experiences, highlighting opportunities for innovation.
- Collaborate with operations and IT teams to design and deliver service solutions tailored to user needs.
Journey Orchestration
- Design seamless, omnichannel workflows that ensure consistent, exceptional experiences across all touchpoints.
- Build and test prototypes, iterating based on feedback and insights to drive continuous improvement.
Metrics & Evaluation
- Define KPIs to measure the success of services, focusing on customer satisfaction, employee engagement, and business outcomes.
- Leverage data and insights to inform design decisions, ensuring measurable impact.
Qualifications & Requirements
- Minimum 2 years experience in service design, UX, or related fields with proven impact.
- Background in hospitality, retail, or similar industries with knowledge of their unique challenges.
- Proficiency with design software and research tools (e.g., Figma).
- Strong portfolio showcasing successful service design projects.
- Familiarity with design language systems, UI/UX best practices, and CX fundamentals.
- Excellent communication and collaboration skills across diverse stakeholders, including senior leaders and technical teams.
- Ability to manage multiple priorities and work independently as well as in teams.
