Service Design Consultant

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

JOB DESCRIPTION

• Conduct workshops, interviews, and discovery sessions with clients to identify pain points, gaps, and solution opportunities.
• Act as a Solution Consultant, advising clients on best practices in digital lending, credit lifecycle design, customer experience, and process optimization.
• Develop solution proposals, conceptual architectures, and functional recommendations for clients.
• Translate service design outputs into clear, actionable business requirements.
• Ensure alignment between client expectations, CRIF product capabilities, and solution feasibility.
• Stay updated with industry trends in FinTech, RegTech, credit risk, digital onboarding, and customer experience design.
• Recommend enhancements to CRIF's service models, consulting frameworks, and design methodologies.
• Create internal templates, tools, and frameworks to improve consulting efficiency.

SKILLS & QUALIFICATIONS

• Experience in financial services, especially in areas like digital lending, onboarding, KYB/KYC, risk analysis, or credit lifecycle.
• Ability to interpret and translate business processes, data flows, and system interactions into design artifacts.
• Understanding of digital solutions and platforms including APIs, decision engines, scoring models, and workflow systems.
• Excellent communication and facilitation, confident leading client sessions and workshops.
• Strong visual thinking and problem‑solving skills.
• Ability to work independently with regional teams in a matrix environment.
• Client-facing consulting experience is highly valued.
• Proficiency in preparing presentations, reports, and solution documentation.
• 5+ years in service design, solution consulting, business design, or customer experience design.
• Experience working with banks, fintechs, digital lenders, or credit bureaus.
• Prior exposure to CRIF‑related domains (credit scoring, credit reporting, risk management, decisioning systems) is a strong advantage.