- Lead large-scale service delivery operations, and drive business transformation.
- Career Growth and Executive Exposure
About Our Client
A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.
Job Description
- Lead Global Service Delivery Strategy: Define and execute the service delivery strategy for Telco and ICT services, ensuring alignment with business objectives and customer expectations.
- Oversee End-to-End Service Delivery: Manage the delivery of services for enterprise and government customers across multiple regions, ensuring consistent, high-quality outcomes.
- Drive Customer Success: Build strong executive-level customer relationships, proactively manage service performance, and lead the resolution of critical escalations.
- Ensure Operational Excellence: Establish and govern service management processes, KPIs, SLAs, and operating models to achieve efficiency, scalability, and contractual compliance.
- Lead Digital Transformation and Continuous Improvement: Drive automation, process optimization, and service innovation initiatives to improve quality, reduce costs, and enhance delivery performance.
- Support Commercial Growth: Partner with Sales and Account Management teams to support new business opportunities, renewals, and customer retention while ensuring profitable service delivery.
- Manage Executive Stakeholders: Engage effectively with C-level executives, customers, partners, and internal leadership teams to influence decisions and strengthen strategic relationships.
- Lead and Develop Global Teams: Build, mentor, and inspire high-performing multidisciplinary teams, fostering a culture of accountability, collaboration, and innovation.
- Govern Risk and Performance: Monitor operational risks, service performance, and customer satisfaction metrics, implementing corrective actions where necessary.
- Act as a Strategic Advisor: Provide senior leadership with insights and recommendations on service strategy, customer experience, operational performance, and industry trends.
The Successful Applicant
- At least 15 years of experience in telecommunications, ICT, or managed services.
- Proven track record in global service delivery leadership roles.
- Strong knowledge of ITIL frameworks, service management, and operational governance.
- Experience managing large-scale, complex delivery environments across multiple geographies.
- Excellent stakeholder management and communication skills, with ability to influence at C-level.
- Ability to define and execute global service strategies that drive transformation and growth.
- Deep understanding of governance, performance management, and continuous improvement.
- Proven ability to build, lead, and inspire high-performing global teams.
- Balances commercial priorities with exceptional service experience.
- Thrives in dynamic, fast-changing global environments.
What's on Offer
As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.
Contact
Quote job ref: JN-062026-7030331
