Service Delivery Manager (Team Lead)

SERVICE DELIVERY MANAGER

The Service Delivery Manager (SDM) plays a key role in managing our positive relationships with customers and ensure all contracted services in our high complexity customer accounts are delivered profitably and customer expectations are met.

Key Responsibilities:

• Own the overall financial management, control and stewardship of the account assigned while ensuring compliance with all governance, legal and regulatory requirements.

Own service risks, control service costs and improve productivity for customers, to continually improve cost effectiveness within the account.

• Plan, implement, control, review and audit of service provision, to meet customer's business requirements
• Collaborate with relevant teams to define service delivery roadmap
• Conduct Operational meetings and business reviews with customers of all levels including executives levels on service delivery
• Standardize and implement ITSM processes
• Drive initiatives for continuous service improvements.

Identify opportunities for new business and account growth.

Work independently and/or with internal teams, to develop new business within the account, where appropriate, leading on new business such as renewals.

Job Requirements:

Minimum5 years of experience in leading and managing teams of team leaders as well as technical staff

Experience in Service Management with Cloud (Azure/ AWS) related solutions, Enterprise Networks, Server & Storage solutions and IT Security.

Good in-depth knowledge of Service Delivery Management standards and practices

Experience in managing service delivery under ITIL and possesses ITIL Foundation Certificate

Experience in consultative selling approaches will be preferred

Project management and relationship management skills and experience are required

---------------------------

Please refer to U3's Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.