Service Delivery Manager (Oracle Cloud Infrastructure - OCI) - KT

Role Overview

We are seeking an experienced Service Delivery Manager to oversee the delivery and operations of Oracle Cloud Infrastructure (OCI) services. The successful candidate will be responsible for ensuring service availability, managing vendors, driving service improvements, and acting as the primary point of contact between business stakeholders and technical teams.

Key Responsibilities

• Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments.

• Monitor service performance and ensure compliance with agreed SLAs and KPIs.

• Lead incident, problem, and change management activities.

• Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality.

• Drive continuous service improvement initiatives and operational efficiency.

• Prepare and present service reports, dashboards, and operational reviews.

• Ensure cloud infrastructure is secure, stable, and compliant with organizational policies.

• Support capacity planning, backup, disaster recovery, and business continuity activities.

• Manage escalations and coordinate resolution of critical incidents.

• Lead and mentor operations and support teams.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field.

• 7+ years of experience in IT Service Delivery or Infrastructure Operations.

• Hands-on experience managing Oracle Cloud Infrastructure (OCI) environments.

• Good understanding of Oracle Cloud services, networking, compute, storage, and security.

• Experience managing cloud operations, incident management, and vendor performance.

• Familiarity with ITIL processes and service management best practices.

• Strong stakeholder management and communication skills.

• Experience in managing enterprise or government cloud environments is an advantage.

Preferred Skills

• Oracle Cloud Infrastructure (OCI)

• Oracle Identity and Access Management (IAM)

• Oracle Database Administration concepts

• Cloud Monitoring & Performance Management

• Backup & Disaster Recovery

• ITIL Foundation Certification

• ServiceNow or equivalent ITSM tools

  
  ..We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes..