Service Delivery Manager

ITCAN Pte Limited

4-7 Years

SGD 6,000 - 8,000 per month

Singapore

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Job Description

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
Ensure Incident Management processes are followed effectively (ie SRT's escalation and notification).
Process management and co-ordination for PIR's and RCA's for incidents affecting their respective customers, in conjunction with the Problem Management, ensuring the appropriate Business implement actions to prevent reoccurrences of the same issue.
Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.
Coordinating Change Management activities as required.
Identify, implement and drive service improvements to increase customer satisfaction.
Forecast resource demand to ensure can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.
Work with Business to integrate new, enhanced and existing service offerings for the account.
Take a positive leadership role in both and customer businesses by demonstrating core values.
The Service Delivery Manager may supply input to the customer Annual Technology Plan.
Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
Work with Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
Work with Internal teams for delivering the services beyond BAU with additional revenue generated

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Manager - Service Delivery

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

ITCAN Pte Limited

ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services.

Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects

Regional Offices : Malaysia / Australia / HKG /

Clients in : Europe / US / Canada /China / Japan / Middle East

Multi Awards Winner : E50 , APEA, AREA, SOE , ASME, SIEA , AEA, TGE, (Visit Website for more details)

Job ID: 104213507

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Last Updated: 27-08-2026 08:49:06 AM

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