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At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.
Job ID: 147722623
Skills:
Servicenow, Prince2, It Service Delivery, Itil Service Management, Problem-solving, EUC Field Services, Reporting Documentation, ITSM Platforms, Executive Communication, Vendor Management, Project Management, Pmp, Stakeholder Management
Skills:
Itil Framework, It Service Management, IT System Operation Maintenance, Vendor Sub-Contractor Management, Service Level Performance Monitoring, Team Leadership Management, Financial Management
Skills:
Software Updates, service performance monitoring, stakeholder communication, Spare Parts Management, customer service KPIs, maintenance strategies, Crisis Management
Skills:
customer service, Safety Management, coaching and leadership, quality audits, Crisis Management
Skills:
Cloud Architecture, Agile Methodologies, Performance Monitoring, Service Management, DevOps Practices, Project Management, Stakeholder Engagement, Risk Assessment, Cost Optimization, Compliance Standards
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