Service Delivery Manager

Job Summary:

Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.

Core Competencies:

- Service Excellence Delivering measurable outcomes through disciplined service operations.

- Leadership Leading cross-functional teams in dynamic, high-availability environments.

- Customer Focus Translating client requirements into actionable delivery plans.

- Communication Strong verbal and written communication with stakeholders at all levels.

- Compliance Awareness Working within risk, audit, and regulatory boundaries of financial clients.

- Technical Acumen Knowledge of data center ecosystems, structured cabling topologies, and physical infrastructure.