Service Delivery Executive

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…Hello BIG Possibilities.

Make an Impact by:

• Validate service requests using structured verification checks to ensure completeness and accuracy of order inputs
• Decompose complex requests using order classification methods to enable correct order creation pathways
• Create service orders in ECOM using defined workflows to ensure timely provisioning
• Establish project, billing, and circuit ties using system linkages to maintain end-to-end service integrity
• Acknowledge customer requests via structured communication templates to confirm receipt and timelines
• Amend orders and committed ready dates (CRD) using change control processes to reflect updated requirements
• Configure customer and billing accounts using CRM/ECOM systems to enable accurate service activation and invoicing
• Update customer account attributes using data maintenance protocols to ensure records accuracy (e.g., name, address, identifiers)
• Collaborate with Sales, Credit Management, and Number Management using cross-functional coordination to resolve order dependencies

Skills For Success:

• • Order Management & Provisioning Systems Operation (Advanced)
  • CRM & Customer Data Management (Advanced)
  • Telecommunications Product Configuration - Voice & Data Services (Intermediate)
  • Workflow & Process Execution (Intermediate)
  • Data Accuracy & Validation Techniques (Intermediate)
  • Billing & Account Setup Processes (Basic)