Service Delivery Executive (1 year direct contract)

Make an Impact by:

• Validate service requests using structured verification checks to ensure completeness and accuracy of order inputs
• Decompose complex requests using order classification methods to enable correct order creation pathways
• Create service orders in ECOM using defined workflows to ensure timely provisioning
• Establish project, billing, and circuit ties using system linkages to maintain end-to-end service integrity
• Acknowledge customer requests via structured communication templates to confirm receipt and timelines
• Amend orders and committed ready dates (CRD) using change control processes to reflect updated requirements
• Configure customer and billing accounts using CRM/ECOM systems to enable accurate service activation and invoicing
• Update customer account attributes using data maintenance protocols to ensure records accuracy (e.g., name, address, identifiers)
• Collaborate with Sales, Credit Management, and Number Management using cross-functional coordination to resolve order dependencies

Skills For Success:

• Order Management & Provisioning Systems Operation
• CRM & Customer Data Management
• Telecommunications Product Configuration - Voice & Data Services
• Workflow & Process Execution
• Data Accuracy & Validation Techniques
• Billing & Account Setup Processes