Job Description:
We are seeking a dedicated and skilled Delivery Engineer to join our dynamic team. This role is pivotal in ensuring the successful deployment, configuration, and support of enterprise applications in client environments. The ideal candidate will have a strong foundation in application support, infrastructure, and client engagement, with a passion for delivering high-quality solutions and services.
Responsibilities:
- Lead, deploy and support the deployment and configuration of enterprise applications at client sites or remotely.
- Ensure all components of the solution (software, infrastructure, network) are installed, tested, and operational according to client requirements.
- Collaborate with project managers, developers, and client stakeholders to plan and execute delivery activities.
- Troubleshoot and resolve application, infrastructure, and network issues during and post-deployment.
- Maintain detailed documentation of delivery processes, configurations, and client environments.
- Provide technical guidance and training to clients on application usage and best practices.
- Monitor application performance and ensure post-deployment stability and client satisfaction.
- Manage user accounts, permissions, and access rights within the delivered applications.
- Identify and work with developers to resolve Level 3 issues with developers.
- Participate in continuous improvement initiatives to enhance delivery processes and client experience.
- Ensure compliance with IT security policies and standards during delivery and support.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3-5 years of experience in application delivery, implementation, or Level 1/2 support for enterprise clients.
- Project lead experience is preferred.
- Strong knowledge of software applications and troubleshooting techniques.
- Strong troubleshooting skills across applications, infrastructure, and networks.
- Experience working with cloud platforms (AWS, Azure, or Oracle Cloud Infrastructure) is a plus.
- Familiarity with containerization technologies (e.g. Docker, Kubernetes) is necessary.
- Excellent communication and interpersonal skills, with the ability to work directly with clients.
- Strong organizational skills and the ability to manage multiple delivery projects simultaneously.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to travel for on-site deployments when required.
- Ability to plan activities and projects well in advance and take into account possible changing circumstances.
5 day week @ AMK area
maestro HR
damien lee tian hong
R1106726
16C8462
