Service Delivery Director - Cloud

About the Role:

We are seeking a highly motivated and experienced CloudServices Delivery Director to lead our cloud operations team. This role will beinstrumental in driving our cloud strategy, overseeing cloud migrations, andensuring the ongoing operational excellence of our cloud environments. Theideal candidate possesses a strong understanding of AWS and Azurearchitectures, a deep commitment to security, and a proven track record ofsuccess in managing cloud operations at scale.

Responsibilities:

Day 1 - Assessment & Migration:

• Cloud Assessment: Lead the assessment of existing on-premises infrastructure and applications to determine cloud readiness and identify migration and evaluate the security posture of current environments. Ensure security risks are identified early and plan for appropriate mitigation during the cloud migration.

• Migration Strategy: Develop and execute comprehensive cloud migration strategies, including roadmap, timelines, and resource allocation, for both AWS and Azure platforms.

• Cost Optimization: Analyze cloud costs, implement cost optimization measures, and establish cost control mechanisms.

• Security Implementation: Ensure security best practices are integrated throughout the migration process, adhering to industry standards and compliance requirements. Implement security assessments for cloud readiness, focusing on identity and access management (IAM), encryption, and compliance with industry standards (e.g., GDPR, IM8, CSA, SOC 2). Collaborate with the security team to align security controls with the migration strategy.

• Risk Mitigation: Identify, assess, and address security risks associated with cloud migration, such as data breaches, unauthorized access, and data loss. Develop a security-focused contingency plan that includes encryption of sensitive data, multi-factor authentication (MFA), and proper network segmentation to ensure compliance and business continuity.

Day 2 - Service Operations:

• Operational Excellence: Establish and maintain highly available and scalable cloud environments, ensuring optimal performance and reliability.

• Team Leadership: Build, manage, and mentor a high-performing cloud operations team, fostering a culture of collaboration and continuous improvement.

• Monitoring & Automation: Implement robust monitoring and alerting systems, leveraging automation tools to streamline operational tasks and improve efficiency.

• Incident Management: Lead incident response efforts, ensuring timely resolution of issues and minimizing service disruptions.

• Performance Optimization: Continuously analyze cloud performance, identify areas for improvement, and implement optimization strategies.

• Security Management: Maintain a secure cloud environment, implementing security controls, conducting regular audits, and staying abreast of security threats and vulnerabilities. Continuously ensure the maintenance of a secure cloud environment post-migration by implementing security controls, conducting regular audits, and staying abreast of emerging threats and vulnerabilities. Lead the effort to monitor and address security incidents, utilizing tools like AWS GuardDuty, Azure Security Center, and other cloud-native security solutions.

• Collaboration: Work closely with development, security, and business stakeholders to ensure alignment between cloud operations and business objectives.

• Continuous Security Improvement: Implement regular security vulnerability assessments, penetration testing, and security patch management in cloud environments. Establish a security culture within the cloud operations team by ensuring ongoing training, awareness, and monitoring of emerging security threats (e.g., zero-day exploits, DDoS attacks).

• Disaster Recovery & Business Continuity: Ensure that the cloud environment is disaster recovery-ready by enforcing security controls in backup processes, conducting regular security drills, and ensuring that sensitive data is encrypted and securely stored in cloud backups.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 15 years of experience in IT operations, with at least 10 years in a cloud environment.

• Strong understanding of AWS and Azure cloud platforms, including architecture, services, Devops and best practices.

• Proven experience in migrating applications and infrastructure to the cloud.

• Expertise in cloud security, including identity and access management, network security, and data protection.

• Experience with automation tools (e.g., Ansible, Puppet, Chef).

• Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation).

• Experience with configuration management tools (e.g., Ansible,1 Puppet, Chef).

• Strong leadership and communication skills, with the ability to build and motivate teams.

• Excellent analytical and problem-solving skills.

Good to haves:

• Experience with containerization technologies (e.g., Docker, Kubernetes).

• Experience with serverless computing.

• Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).