Service Crew

Job Description & Requirements

. Check with Manager or Supervisor to discuss the day's specials, promotions, new items and any important updates.

. Coordinate with Kitchen staff to ensure communication is clear and efficient.

. Communicate issues (if any) or observations from the day to the manager or supervisor.

. Conduct a brief end-of-day meeting if needed to address any immediate concerns or feedback. Before leaving the premise, check all enclosed areas.

. Contribute to customer service over various platforms.

. Cultivate productivity and innovative mindset.

. Demonstrate the service vision.

. Always pay close attention to customers and respond to them immediately.

. Follow food and beverage safety and hygiene policies and procedures.

. Implement operations for service excellence.

. Interact with and serve food and beverage guests.

. Maintain food and beverage production and service environment.

. Prepare for service (mise en place).

. Process payments.

. Project a positive and professional image.

. Provide counter/take-away service.

. Respond to service challenges.

. Solve problems and make decisions at operations level.

. Use essential features of a computer.

. Use primary functions and applications of a tablet compute

. Greet customers upon arrival

. Answer any questions the customers might have

. Take orders with accuracy

. Repeat orders to customers to ensure they are correct

. Check with customers to ensure their overall satisfaction

. Maintain a clean, sanitary, and organized dining room and service area

. Complete all side work at end of shift

. Comply with all health and food safety regulations at all times

Job Requirements:

Previous experience in F&B preferred (but not mandatory)

Good communication and teamwork skills

Able to work weekends, public holidays, and shift hours

Positive attitude, well-groomed, and customer-oriented