Company Overview
Mandala Club is an inclusive community in Singapore offering luxury hospitality, dining, working, wellness, and curated events in a heritage building. Managed by The Mandala Group, it blends design, service, and innovation to create inspiring member experiences.
Job Summary
The Captain at Mandala Club Singapore leads daily operations to deliver exceptional service and create outstanding Members experiences in a fast-paced, membership-driven hospitality environment.
Responsibilities
- Lead daily operations at your designated station to ensure efficient team performance and uphold high service standards aligned with Mandala Club's Mission, Vision, and Values
- Deliver exceptional Members experiences by applying proven hospitality expertise and exceeding service expectations
- Engage proactively with Members and guests to listen attentively, identify their needs, and respond promptly and professionally to requests
- Collaborate closely with the Floor Manager and Member Relations Team to coordinate efforts that ensure seamless and personalized experiences for Members
- Address and resolve Members concerns or feedback swiftly and respectfully, escalating issues to the Floor Manager when necessary to maintain satisfaction and continuous improvement
- Foster a positive team environment by supporting colleagues and promoting a culture of service excellence and community within the Club
