Service Crew (Ice Cream Shop)

Core Responsibilities

. Operate and man the ice cream stall, ensuring smooth daily operations

. Prepare and serve ice cream, toppings, waffles, cones, and related menu items

. Handle cashiering duties, including POS operation, payment collection, and basic

end-of-day reconciliation

. Maintain product quality, portion consistency, and hygiene standards

. Refill ingredients, toppings, cones, cups, and packaging materials throughout the day

. Ensure cleanliness of the stall, equipment, counters, and dining area

. Assist with opening and closing procedures (stock check, cleaning, equipment

start-up/shutdown)

. Provide friendly customer service, including product recommendations and handling

customer queries

. Support simple inventory tasks such as stock rotation, receiving goods, and reporting

low stock

. Assist in basic machine operation (soft-serve machine, freezer, waffle maker) with

training provided

Requirements

. Minimum educational qualification of O or N level.

. Possess professional and approachable demeanour.

. Maintain professional grooming and hygiene standards in accordance with company and food safety requirements.

. Ability to communicate in English and Mandarin to serve English- and Mandarin-speaking customers.

. Ability to work under pressure.

. Ability to work on shift schedule.

. Possess good communication and interpersonal skills.

. Requirements

. Minimum educational qualification of O or N level

. Friendly, customer-oriented, and service-focused attitude

. Maintain professional grooming and hygiene standards in accordance with company requirements

. Ability to communicate effectively in English ability to speak Mandarin is preferred to serve Mandarin-speaking customers

. Ability to work under pressure in a fast-paced environment

. Able to perform shift work, including weekends and public holidays

. Good communication and interpersonal skills

. Ability to speak other another language such as Japanese or Korean is an advantage to assist international customers