Service Coordinator

Job Description:

. Work closely with business, distributors/end customers, internal customers to ensure timely delivery of equipment.

. Coordinate work process and information to ensure the timely arrival of heavy equipment or delivery information to customer.

. Ensure smooth running of daily service operation and resolve on-site operational issues and customer service level satisfaction.

.Liaising with existing customer and handling customer enquiry and feedback.

. Work well with the engineers and mechanics on the follow up updates of service calls and job delivery.

. Liaise internal daily operation movements.

. Liaising with existing customer and handling customer enquiries and feedback.

. Must be responsible, committed and able to meet deadlines.

. Build good relationship with the management, team and customers.

Job Requirements:

. Minimum 3-5 years of experience handling service operation coordination, preferably in heavy equipment related industry such as reach stacker, crawler crane, excavators, trucks and forklift will be an advantage.

. Possess good understanding of business objectives in service operations.

.Deliver high level of service & performance - including balancing the resources, priorities of service requests and customer satisfaction / returns.