BriefSummary:
Joinadynamicteamwhereyouwillplayavitalroleinensuringexceptionalcustomerserviceexperiencesthroughproactivecommunicationandcoordination.
Responsibilities
- Address customer inquiries and complaints via phone, email, or fax, ensuring necessary actions are taken and followed up.
- Schedule and prioritize service requests to optimize workflow and customer satisfaction.
- Coordinate with field service engineers, subcontractors, and relevant parties to ensure timely completion of services.
- Maintain and document service records, ensuring all reports and customer feedback are accurately recorded in the system.
- Provide regular updates and reports on customer accounts to the Service Manager or designated personnel.
- Monitor recurring issues and propose improvements to enhance service quality.
- Identify opportunities for additional services and customer needs based on feedback.
- Assist in customer audits and provide necessary documentation when required.
- Prepare service request forms, purchase orders, and shipping forms.
- Manage the scheduling and coordination of projects and service work for personnel.
- Process company equipment warranty claims.
- Perform additional ad-hoc duties as assigned by management.
Requirements
- GCE N Level and above with relevant work experience.
- Proficient in MS Office.
- Experience with NetSuite is an advantage.
