Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
Customer payment coordination, tracking to ensure timely collection.
Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
Manage Customer returns of faulty parts to HQ for repair (RMA).
Responsible for regular documentation preparations for business with legal.
Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks
Other tasks assigned by Business Service managers.
Requirements
Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure.
Fluent English - Speaking, Reading, Writing
BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
+2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
Strong excel skills - Must be proficient in Excel (including formulas, functions, pivot etc..)
Ability to think creatively and strategically, with an excellent problem-solving mindset.
ERP/Oracle systems - a plus. ERP Priority - an advantage
