We are seeking a proactive and detail-oriented Service Coordinator to support our daily service operations.
Key Responsibilities
- Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
- Prepare and process quotations, job orders, and service charge documentation.
- Schedule and prioritize customer service requests based on urgency and available resources.
- Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
- Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
- Track service history and follow up with customers to confirm satisfaction after service completion.
- Provide regular account updates and progress reports to the Service Manager
- Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
- Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
- Support customer audits and inspections by preparing and providing necessary documentation.
- Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
- Manage material and parts requisition for subcontractors, technicians, or engineers.
- Ensure all records, schedules, and filing systems are well maintained and organized.
- Coordinate project and service schedules for all service personnel.
- Manage warranty claims for various equipment.
Skills & Competencies
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Strong coordination and communication skills.
- Organized, detail-oriented, and able to multitask effectively.
- Candidates with more experience can be considered for senior titles.
Working location: Loyang (Company transport provided)
Working hours: Either 8AM-5PM or 9AM-6PM
Interested candidates may send their updated resume to [Confidential Information]
