Service Controller

Job Description

1. Ensure buses are despatched out from the district according to the scheduled departure

time and monitor bus captains who are not reporting 10 minutes before bus

despatched time and report if necessary.

2. Ensure buses are despatched on schedule during PM changing shift and monitor bus

captains who are not reporting 10 minutes before bus despatched time and report if

necessary.

3. Monitor spare captains report on time and deploy them to replace the absentees

without causing disruption to the service.

4. Prepare waybills and records for despatching. (interim until full implementation of

AVMS)

5. Report captain's attendance daily after despatching of buses.

6. Issue waybills, timecards and spare service plates to captains. (interim until full

implementation of AVMS)

7. Coordinate with morning standby vehicle mechanic on the repair of breakdown buses

in the morning.

8. Coordinate change of shift for standby captain to replace those who were absent.

9. Issue of call up notices and essential notices to captains.

10. Calling up off day captains for work when necessary in case of last minute

absenteeism and shortage of captains.

11. Monitor, document and respond to service incidents on the road

12. Responsible for managing the operations and performance of a set of services

13. Take immediate actions to alleviate service problems on the road

14. Assist in the analysis of event and performance data

15. Communicate with Bus Captains on the road using voice and text messages.

16. Conduct report on running time.

17. Liaise with Route Management and District on crew absenteeism or bus breakdown.

18. Report to District HQ on:

. short fall of buses

. double-deckers operating on single deck bus

. service disruption

. dirty buses

. 1st trip not operated and any other unusual happenings.

19. Report on bus crew for late and early arrival.

20. Report on bus crew for offences such as:

. not wearing proper uniform

. failing to report to Traffic Inspectors punctually

. adjust departure time of buses during disruption or under operations of buses etc.

21. Relief other Service Controllers within the same District when required.

22. Deploy spare captains for learning service, traffic/crowd control and revenue checks.

23. Perform any other duties that are assigned.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Shift Type: Rotating

4-2-4-2 (work 4 days morning shift, followed by 1 off day then 1 rest day then followed by 4 days afternoon/night shift)

Morning shift = 5am to 3.30pm

Afternoon shift = 3pm to 1.30am

Night shift = 6pm to 5am

EA Personnel No: R24125030

EA License No: 02C5465