Service Contract Executive/ Senior Service Contract Executive

. Conduct sales planning and develop service strategies to grow the portfolio.

. Serve existing clients and actively develop new customer relationships.

. Develop and nurture strong relationships with existing clients to understand their requirements, preferences, and pain points.

. Gather and analyse customer feedback, needs, and requirements

. Propose solutions and sales presentations to showcase the value and address client questions head-on.

. Prepare and negotiate maintenance contract proposals, including:

- Maintenance rates

- Terms & conditions

- Legal and customer-specific requirements

. Participate in open tenders and prepare all necessary documentation for submission.

. Review customer-issued contracts for special terms and conditions that differ from company standards.

. Act as a liaison between operations and commercial teams.

. Support digital business initiatives and transformation efforts.

. Stay current with industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.

. Work closely with cross-functional teams to align efforts, leverage resources, and maximize sales opportunities to align service delivery with contract terms.

. Assist Credit Control Executive in pursuing overdue payments.

. Prepare monthly reports such as:

- VFO

- Unit Losses

- Conversion Report

- P21

. Ensure compliance to Schindler Organizational Norms, policies, procedures, and requirements of the Sales process.