Job Responsibilities:
- Attend to walk-in enquiries and requests from policyholders and FAs on policy-related matters for both Life and General Insurance within stipulated service timelines.
- Ensure prompt follow-up and resolution of unresolved counter enquiries within the required turnaround time.
- Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners professionally and effectively.
- Deliver a positive and high-quality customer service experience across all customer touchpoints.
- Handle customer feedback and complaints with proper resolution and closure within operational service standards.
- Support the smooth functioning of various customer service channels, including assisting the Digital Communications and Call Centre teams when required.
- Be prepared for rotation across different Service Centres based on operational needs.
- Participate in projects and undertake additional responsibilities or ad-hoc duties as assigned.
Requirements:
- Min. Tertiary education & above, with prior working experience in a frontline environment.
- Candidate who possess insurance certifications will be an advantage.
- Good interpersonal and communication skills
- Available to start work within short notice
Interested applicants are welcome to email detailed resume to: [Confidential Information]
EA Licence: 99C4599
EA Personnel Reg: R1104662
EA Name: Celine Tan Si Ling
We regret to inform that only shortlisted applicants will be notified.
