Service Associate (Waitress / Server)

Job Description

We are looking for a high-energy, people person to join our front-of-house team. As a Service Associate, you aren't just taking orders-you are the face of our brand. You'll be responsible for ensuring every guest has a seamless dining experience, from the moment they walk in until they check out.

If you thrive in fast-paced environments, love interacting with diverse groups of people, and have a can-do attitude, we want to meet you!

Key Responsibilities

• Guest Experience: Greet guests with a smile, manage seating arrangements, and provide personalized menu recommendations.

• Service Excellence: Take accurate food and drink orders and serve them promptly while maintaining high standards of table service.

• Operational Flow: Coordinate with the kitchen team to ensure timely delivery of meals and manage peak hour rushes with composure.

• Technical Savvy: Handle Point-of-Sale (POS) systems for ordering and payment processing (including digital payments like PayLah!/GrabPay).

• Maintenance: Ensure the dining area is clean, sanitized, and organized at all times to provide a safe environment for everyone.

• Upselling: Be knowledgeable about our daily specials and promotions to help drive sales through suggestive selling.

Requirements

• Experience: Prior experience in F&B or hospitality is a plus, but we welcome fresh graduates or career switchers with a passion for service.

• Communication: Fluent in English to interact with guests the ability to speak a second language is a bonus.

• Soft Skills: A positive Main Character energy, a strong sense of urgency, and a team-player mindset.

• Physical Stamina: Comfortable standing for long periods and moving quickly in a high-traffic environment.

• Availability: Willingness to work on a rotating shift, including weekends and Public Holidays.

Why Join Us

• Competitive salary and performance-based incentives.

• Comprehensive on-the-job training provided.

• A vibrant, inclusive work culture where your Vibe Check always passes.

• Clear career progression paths into supervisory or management roles.