Service Ambassador (NCCS)

Job Purpose: The Service Ambassador is responsible for delivering high-quality customer service and ensuring a positive, seamless service experience across all customer touchpoints within the premises. The role involves managing enquiries, processing service requests, and handling feedback or complaints with professionalism and care, in line with the organization's commitment to service-centered excellence.

Key Responsibilities

. Deliver exceptional customer service and a transformational service experience across various stages.

. Provide consistent, accurate, and timely responses to enquiries.

. Handle and resolve service enquiries with professionalism, empathy and efficiency.

. Process and track service requests, ensuring timely follow-up and closure.

. Manage customer feedback and complaints in accordance with established protocols.

. Execute effective service recovery actions to address concerns and restore service trust when required.

. Maintain accurate and up-to-date records of all service interactions in

. Collaborate with internal teams and departments to ensure smooth communication and resolution of service issues.

. Uphold organizational standards and service quality benchmarks in all interactions.

Qualifications & Requirements

. Qualifications in Hospitality, Communications, related field.

. Prior experience in customer service or front-line roles preferred.

. Strong communication, interpersonal and problem-solving skills.

. Ability to manage challenging situations with empathy, tact, and professionalism.

. Detail-oriented with strong organizational and follow-up skills.

Working Location: National Cancer Centre Singapore

Job Requirement:
- 5.5 working days
- AWS Payout
- Joining Bonus ($2000)