Job Overview
We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.
Key Responsibilities
- Receive and review the customer's service file from the front desk team.
- Conduct a detailed consultation with the customer to understand their concerns and issues.
- Analyse the nature of the problem to determine whether it is due to:
Normal wear and tear
Premature or unexpected malfunction - Liaise with workshop technicians for a technical review and inspection.
- Determine if repairs are:
Chargeable (out of warranty or wear-related)
Complimentary (under warranty or goodwill basis) - Clearly explain technical issues and proposed solutions to customers.
- Provide cost estimates, obtain approval, and manage job authorisation.
- Track and update customers on job progress and estimated completion times.
- Prepare job cards, service reports, and final documentation.
- Coordinate smooth vehicle handover upon job completion.
- Ensure customer satisfaction throughout the service experience.
Requirements
- Nitec in Automotive Engineering or equivalent qualification
- GCE O/N/A Levels or Diploma holders welcome
- Minimum 1-2 years of experience as a service advisor or in customer service in an automotive environment
- Sound knowledge of vehicle systems and repair processes
- Strong interpersonal, communication, and customer service skills
- Well-organized, with good time management and multitasking abilities
- Proficient in Microsoft Office and workshop management systems
- Valid Class 3 driving licence
Working Hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 3:00 PM
Staff Benefits:
- Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
- Opportunities for career development and on-the-job training
- Supportive team and positive work environment
- Attractive staff incentives and potential bonuses
