Service Admin

Basic: $2500 - $2800

Working Hr: Monday to Friday 8.30am to 6.30pm

Off day: 2days/week

Location: Ang Mo Kio

Service Admin - Key Responsibilities:

1. Prepare Service Documentation

- Create and maintain job sheets, service reports, and work orders.

- Ensure all service records are accurate and up-to-date.

2.Generate Quotations

-Prepare cost estimates and quotations for services, repairs, and parts.

-Coordinate with technicians or engineers for accurate pricing and service scope.

3.Customer Follow-Up

-Follow up with customers regarding pending quotations, approvals, and feedback.

-Provide updates on job progress, service scheduling, or parts availability.

4.Assist on Schedule Service Jobs

-Coordinate with service technicians and clients to schedule site visits or maintenance.

-Maintain and update the service calendar or tracking system.

5.Maintain Filing and Record Systems

-Organize and store all customer and job-related documents digitally or physically.

-Ensure compliance with documentation and company policy.

6.Respond to Customer Inquiries

-Handle emails and calls regarding service requests, product support, or job status.

7. Assist in Procurement

-Coordinate with suppliers for parts ordering when needed for service jobs.

8. Support Service Team

-Assist technicians with administrative needs, including site access arrangements or job reference documents.

9.Report Preparation

-Prepare regular reports on service status, outstanding jobs, and customer feedback.