We're Hiring: Server Engineer!
We are looking for a skilled and dedicated Server Engineer to join our dynamic team in Singapore. The ideal candidate will have hands-on experience in server management, troubleshooting, and optimization. You will play a crucial role in maintaining our infrastructure, ensuring high availability and performance of our systems.
Location: Singapore, Singapore
Work Mode: Work From Office
Role: Server Engineer
Responsibilities
- Incident Management:
- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.
Problem Management
- Investigate and resolve underlying problems affecting IT services. * Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
Change Management
- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with minimal disruption to services.
- Validate successful implementation and document changes. System Monitoring & Maintenance:
- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks. Technical Expertise:
- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus. Key Skills:
- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration
