SERIVCE COORDINATOR - ENGINEERING

Responsibilities:

• Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
• End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
• Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
• Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance.
• Customer payment coordination, tracking to ensure timely collection.
• Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ.
• Manage Customer returns of faulty parts to HQ for repair (RMA).
• Responsible for regular documentation preparations for business with legal.
• Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks
• Other tasks assigned by Business Service managers.

Requirements:

• BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent

• +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
• Strong excel skills - Must be proficient in Excel (including formulas, functions, pivot etc..)
• ERP/Oracle systems - a plus. ERP Priority - an advantage