We are hiring: Senior UX Designer & Researcher for Singapore Location
Mandatory Experience in Service Now
We are looking for an experienced Senior UX Designer & Researcher who will lead user research initiatives and design intuitive, user-centric digital experiences for enterprise platforms. The role involves understanding user behaviour, designing seamless workflows, and collaborating with cross-functional teams to deliver high-quality UX solutions.
Key Responsibilities
User Experience Research
- Plan, conduct, and analyse user research studies including interviews, usability testing, surveys, and observational studies to understand user needs, behaviours, and pain points.
- Develop user personas, journey maps, and experience frameworks specific to business process workflows.
- Collaborate with stakeholders to identify research opportunities and translate findings into actionable design recommendations and user stories that improve operational efficiency, satisfaction, and demonstrate real value.
UX Design and Prototyping
- Design user interfaces, workflows, and interactions for applications, portals, and custom solutions, ensuring consistency with design principles and accessibility standards.
- Create wireframes, prototypes, and high-fidelity mockups using industry-standard design tools, iterating based on user feedback and usability testing results.
Collaboration and Implementation
- Work closely with developers, administrators, and business analysts to ensure design feasibility and successful implementation of UX solutions.
- Facilitate design workshops and stakeholder sessions to gather requirements and validate design concepts.
- Provide design specifications and guidance during implementation, incorporating iterative feedback and conducting design reviews to ensure quality implementation.
Required Qualifications
Design and Research Background
- Bachelor's degree in User Experience Design, Human-Computer Interaction, Psychology, Design, or related field, or equivalent practical experience.
- At least 7 years of experience in UX design and user research, with at least 2 years working with enterprise software platforms.
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe Creative Suite.
Research Methodology Expertise
- Strong foundation in user research methodologies including qualitative and quantitative research techniques, usability testing, and data analysis.
- Experience designing and conducting research studies that inform product decisions and validate design solutions.
- Ability to synthesise research findings into clear, actionable insights and present recommendations to diverse stakeholders.
Professional Skills
- Excellent communication and presentation skills with the ability to articulate design decisions and research findings to technical and non-technical audiences.
- Collaborative mindset with experience working in cross-functional teams and Agile development environments.
Highly Preferred
Platform Specialisation
- Demonstrate expertise in user experience capabilities, including portal design, mobile app interfaces, and workspace configurations.
- Design intuitive self-service experiences for end users, focusing on reducing complexity in service requests, incident reporting, and knowledge management.
- Optimise forms, lists, and dashboards to improve user efficiency and reduce training requirements across different user roles and departments.
Technical Understanding
- Familiarity with platform capabilities, including portal, mobile applications, and workspace design principles.
- Understanding of web technologies (HTML, CSS, JavaScript) sufficient to communicate effectively with development teams.
- Knowledge of accessibility standards (WCAG) and inclusive design principles for enterprise software environments.
Interested Candidates Can Share Their Updated Resume - [Confidential Information]
