Job summary:
The Handler TSE provides high level technical support for FT-handling and high-power thermal solution support to ASP regional Field-Service Engineer and customers. This role bridges GSEC, field service, R&D and global teams
Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler) Safety, quality and performance.
NPI evaluation planning preparation and execution as planned.
Provide accurate feedbacks on evaluation results, performance data or gaps to R&D.
Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling & thermal solutions.
Responsible for technical knowledge and skills up program for field services teams and customers.
Job responsibilities:
A. Escalation support excellent
- Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
- Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler) improvement.
B. NPI evaluation support
- Evaluation preparation and execution as planned.
- Compiling data analysis and conclusion review with R&D.
- Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
C. Quality and Safety
- Handler product safety tracking follow up and management. RFI, FCO, ANZEN.
- Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
D. Knowledge Transfer
- Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
- Conduct workshops and optimization know-how to field service engineer and customers and train the trainer program.
Preferred skills:
- Bachelor's or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
- Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
- Strong troubleshooting and problem-solving skills.
- Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
- Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
- Short notice business trip, extended working hours & weekend/ holiday support for critical project or escalation support demands.
