Senior Technical Sales & Support Engineer APAC

Are you our new Senior Technical Sales & Support Engineer for Appear APAC

About Appear

Every day, Appear is delivering high-valued broadcast content all over the world. Appear delivers innovative, end-to-end media hardware, software and processing solutions to customers in more than 180 countries, including the top broadcast facilities and the most technologically advanced sports, live-event venues and pay-tv operators. Headquartered in Oslo, Norway, Appear has been delivering solutions to the largest brands across the globe since 2004. Appear's global operation includes centers of excellence in Oslo, Sweden, Southampton, Singapore and Los Angeles.

Role Overview

We are seeking a Technical Sales and Support Engineer to join our team in Singapore. This role combines pre-sales technical consultancy with post-sales customer support and solution delivery. You will work closely with customers, partners, and internal teams to design solutions, demonstrate product value, and ensure successful deployments and long-term customer satisfaction across the Asia-Pacific region. The role requires the candidate to travel in the APAC region. This is a full-time APAC role based in Singapore reporting to Head of TSS at Singapore center of excellence.

Key Responsibilities

Pre-Sales & Solution Design

• Provide technical expertise during the sales process, including requirement analysis, solution architecture, and product demonstrations.
• Conduct proof-of-concepts (PoCs), lab testing, and system validation.

Post-Sales Support & Delivery

• Lead or support system implementation, integration, and commissioning at customer sites or remotely.
• Provide 2nd/3rd line technical support for customers and partners, including troubleshooting and root cause analysis.
• Deliver customer training and technical workshops.
• Work closely with product management and R&D to escalate issues and provide customer feedback.

Customer & Partner Engagement

• Act as a trusted technical advisor to customers and regional partners.
• Build strong long-term relationships to support renewals, upgrades, and expansion opportunities.
• Represent Appear at customer meetings, trade shows, and industry events in the region.

Candidate Profile

Required Qualifications & Experience

• Diploma or Bachelor's degree in Engineering, Telecommunications, Computer Science, or a related field (or equivalent experience).
• 10+ years of experience in technical sales engineering, solutions engineering, or technical support within broadcast & media industries.
• Strong knowledge of:
• Video transport (SRT, RTP, MPEG-TS, ST 2110, ST 2022)
• Encoding/Decoding
• Contribution and Distribution workflows
• IP networking and routing concepts
• Linux-based system operation
• Experience working directly with customers in a technical role.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Fluent in English; additional Asian languages are an advantage.

Preferred Skills

• Experience with broadcast contribution and distribution networks.
• Familiarity with Linux environments and basic scripting.
• Knowledge of cloud-based media workflows (AWS, Azure, GCP) is a plus.
• Experience supporting or selling hardware-based media processing platforms.

Personal Attributes

• Customer-focused with strong problem-solving skills.
• Self-motivated and able to work independently in a regional role.
• Comfortable with regional travel when required.
• Organized, detail-oriented, and able to manage multiple projects simultaneously.
• Hands-on with strong technology understanding.

Working at Appear

At Appear, you will enjoy an informal, inclusive, and collaborative environment with the energy of a growth-oriented company, where we value close collaboration with our customers and partners and offer the opportunity to work with world-class, cutting-edge technology. Be part of a growing global company and experience cross-cultural collaboration in a diverse and dynamic work environment.

Application deadline: we will consider applicants on a rolling basis