The Senior Team Lead, Business Process is a developing management role, responsible for building the business case for business processes and leading the governance of process performance and process change.
This role plays a crucial role in evaluating and enhancing company business processes to achieve operational excellence and support organizational objectives.
This senior team lead role is responsible for managing a team who is accountable for less complex processes from end-to-end which includes implementation, maintenance, and improvement of such process(es).
Key responsibilities:
- Leads the development and documentation of an end-to-end process and related policies.
- Identifies innovative solutions and best practices to enhance business processes and drive operational excellence.
- Manages the design and implementation of new and improved processes that align with business objectives.
- Ensures that processes are documented, standardized, and communicated to stakeholders.
- Oversees the analysis of existing processes to identify areas for optimization, efficiency improvement, and automation.
- Contributes to the development of an end-to-end strategy that links to the company objectives.
- Manages the reporting of process status, related KPI's and progress to business stakeholders
- Manages the facilitation, resolution of escalation of cross functional issues.
- Oversees change initiatives related to process improvement, managing communication, training, and stakeholder engagement.
- Overcomes resistance and ensures successful adoption of new processes.
- Supports a team of business process professionals, guiding their development and growth.
- Leads process improvement projects, defining project goals, scope, milestones, and resource allocation.
- Ensures that process changes adhere to quality standards, compliance requirements, and regulatory guidelines.
To thrive in this role, you need to have:
- Knowledge on processes and up and downstream impact of process steps.
- Ability to make decisions fast and establish rules towards proper business management.
- Strong analytical skills and the ability to identify process bottlenecks and improvement opportunities.
- Project management expertise, including project planning, execution, and stakeholder management.
- Good communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
- Proficiency in process mapping, documentation, and workflow design.
- Familiarity with process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
- Data analysis capabilities to interpret KPIs and make data-driven decisions.
- Ability to align process improvements with organizational goals.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Developing ability to lead and mentor a team of business process professionals, guiding their development and growth.
- Relevant change management expertise to successfully navigate and lead process changes within the organization.
Academic qualifications and certifications:
- Bachelor's degree or equivalent in Business or related field.
- Project Management certification preferred.
- Six Sigma or Lean or equivalent type certification preferred.
Required experience:
- Solid experience in business process improvement, process reengineering, or related roles within the IT services industry.
- Developing experience in managing teams and driving strategic process initiatives.
- Solid experience in constructing business process methodology toolbox.
- Solid experience in project management methods such as Scrum or Waterfall.
- Solid work experience combined with functional knowledge of workstreams.
