Senior Systems Engineer II, SRE

About Us:

Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the world's largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business. At Marriott Tech Accelerator center (MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator, we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Marriott Tech Accelerator center is fully owned and operated by ANSR. All associates at Marriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.

Role Title: Senior System Engineer II, SRE _ IHC215

Position Summary:

The Senior Systems Engineer - Site Reliability Engineering (SRE) is responsible for the reliability, scalability, and performance of mission-critical cloud and on-prem services that support millions of Marriot customers globally. This role involves overseeing incident management, driving automation efforts, and working closely with cross-functional teams to ensure alignment between SRE strategy and business objectives. Partners closely with Product Teams, Applications teams, Infrastructure, and the broader Applications and Infrastructure Delivery teams to develop key metrics and KPIs to improve applications stability, availability and performance. The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize cloud infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.

Job Responsibilities:

• Ensure the reliability, availability, and performance of mission-critical cloud services, implementing best practices for monitoring, alerting, and incident management.
• Oversee the management of high-severity incidents, driving quick resolution and post incident analysis to identify root causes and prevent recurrence.
• Drive the automation of operational processes and ensure systems can scale effectively to support growing user demand, optimizing cloud and on-prem infrastructure and resource usage.
• Develop and execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders

Drive Applications Performance Management and Monitoring:

• Assess application architectures to identify key monitoring points
• Identify Key Performance Indicators, apply monitoring, and report out on compliance.
• Gather information to develop reporting metrics and KPIs
• Ensure that all applications adhere to appropriate monitoring standards based on their technology / business process
• Determine forums and cadence to provide regular monitoring updates

Building Successful Relationships:

• Collaborates with Enterprise Application and Architecture and Infrastructure teams to continuously improve processes and procedures.
• Liaises with vendors and Service Providers to select services and tools that best meet company goals

Managing Projects and Priorities:

• Functions as a strategic senior technical expert within the department.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Champions leaders vision for product and service delivery.
• Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
• Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders:

• Understands and meets the needs of key stakeholders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.
• Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation:

• Provides technical expertise and technical leadership within own and other teams.
• Provides recommendations to improve the effectiveness of processes and programs.
• Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates advanced knowledge of function-specific procedures.
• Applies knowledge/judgment to achieve business goals.
• Foresees, identifies and resolves problems.
• Keeps up-to-date technically and applies new knowledge to job.
• Performs other reasonable duties as required for this position

Skill and Experience:

• 7+ years experience in information technology process and / or technical project management including:
• 2+ years of experience as a Site Reliability Engineer (SRE), building and managing highly available and mission critical systems, with 3+ years of experience on public cloud, preferably AWS, EKS, Linux, Ansible, Harness, Dynatrace
• Expertise in Web Servers, Apache, Tomcat, IIS, Kafka
• Strong scripting skills (Python, Shell, PowerShell, ansible).
• Familiarity with Infrastructure as Code (IaC) tools like Terraform, CloudFormation
• Monitoring and observability experience using Dynatrace
• Proven automation and programming experience in one or more of the following languages: Java, Python, Go, Perl, Bash
• Deep understanding of SRE practices such as Service Level Objectives, Error Budgets, Toil Management, Observability & Monitoring, Blameless Postmortems, Incident Response Process, Capacity Planning
• Experience with deploying, monitoring, and troubleshooting large-scale, distributed applications in cloud environments such as AWS
• Familiarity with security frameworks such as ISO27001, SOCII, PCI-DSS, and / or HIPAA
• Experience working with SaaS, IaaS, and PaaS offerings
• Ability to work with global teams located in US and India
• 6+ years of experience in a technical discipline role with experience in planning, implementing and evaluating processes, systems and / or initiatives
• Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies
• Experience applying measurement processes / methods for assessing program outputs and outcomes or progress toward goals and objectives.
• Extremely high level of analytical ability with complex problems
• Ability to work across organizational boundaries, to help lead and influence change
• Ability to command the process across all levels to ensure customer focus; including being assertive and self-starting
• Demonstrated leadership experience in influence and garnering alignment from external organizations
• Ability to align change management strategies with projects
• Skilled in conceptualizing creative solutions, documenting them, and presenting / selling them to senior management
• Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment

Education and Certifications:

• Undergraduate/Bachelor's degree in Computer Science, Information Systems, or related field.

Work location: Hyderabad, India.

Work mode: Hybrid

Marriott's core values:

At Marriott, our core value makes us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.