Administer Itron UIQ applications across production, disaster recovery, QA, test, and development environments.
Ensure UIQ applications and related systems comply with regulatory, reliability, performance, availability and cybersecurity standards.
Provide application support including initial remedy ticket handling, preliminary to in-depth troubleshooting, manage user access issues and queries, apply fixes or workarounds, liaise with vendor and internal teams for fixes or workarounds, work with vendor support for long-term fixes, manage enhancement requests, and document Root Cause Analysis for future reference.
Monitor and support daily batch processes, including meter data collection and exception management.
Set up UIQ environments and datasets for projects, testing, and development.
Manage changes, releases, upgrades, hot fixes, and certificates for UIQ applications.
Support continual improvement in business processes, environment management, and automation.
Analyze, validate and deliver AMI performance analysis and reporting, covering service levels and key performance indicators.
Support a 24x7 support roster to ensure critical system availability.
Support requirements gathering, solution design, testing, and deployment.
Translating functional requirements into optimized technical specifications.
Work hands-on with application development, configuration, source code management, and automation technologies.
Test Design and Test Cases and Support testing during UAT and post-implementation phases.
Maintain clear documentation for system configurations, workflows, policies, and processes.
This role will be provided with exposure to support mesh networks and M2M solutions.
What You'll Need:
Degree in Information Technology, Computer Science, Electrical and Electronics Engineering or its equivalent.
Minimum 2 years experience in Linux (RedHat) system and application administration is an advantage.
Strong analytical and problem-solving skills.
Self-motivated and collaborative.
Passionate in programming and data analytics.
Ability to develop scripts and programs for automation, monitoring, and data processing.
