Company Description Skechers Singapore Pte Ltd is a joint venture with Skechers U.S.A., Inc., a Fortune 500® company headquartered in Southern California. Skechers designs, develops, and markets a wide range of lifestyle and performance footwear, apparel, and accessories for people of all ages. The brand's collections are available in 180 countries and territories through department and specialty stores, digital platforms, and approximately 5,000 company- and third-party-owned retail stores.
Job Responsibilities
- Team Management: Supervise and motivate retail staff to achieve sales targets and maintain high levels of customer service. Coaching and guidance to team members; this includes training new employees, assigning tasks, and conducting performance reviews. Manage disciplinary matters including conducting counselling session and preparing corrective action documentations when necessary.
- Customer Service: Ensuring excellent customer service. Handle customer inquiries and complaints effectively and resolving issues promptly
- Sales and Inventory Management: Sales maximization, implementing strategies to maximize sales and minimize costs. Monitor sales performance, manage inventory levels, and conduct regular inventory checks to ensure stock availability and accuracy. This includes communicating with area supervisor/ District manager on inventory orders
- Store Operations: Oversee daily store operations, roster planning, and ensuring compliance with company policies and procedures, and maintaining a clean and safe shopping environment
- Promotional Strategies: Plan and implement sales speech to convert customers and enhance sales.
- Budget Management: Assist in managing budgets and store expenses, ensuring profitability and cost-effectiveness.
- Any other ad hoc duties assigned
