Senior Specialist

- Perform maintenance service of lifts / escalators in his charge.

- Apply correct work methods and procedures to ensure reliability and safe operations.

- Respond to breakdowns and call-backs according to contract terms including 24-hour standby duty.

- Release of passenger from lift mantrap according to contract terms .

- Troubleshoot equipment faults and carry out preventive and/or corrective actions. Being able to identify root cause in order to fix it first time right and within a limited time. This applies to simple and complex breakdowns.

- Ensure all work processes comply with quality, environmental and safety procedures and requirements.

- Communicate with customers on any operational enquiries and/or feedback.

- Report to superior and team timely on any feedback by customers or issues encountered.

- Ensure Preventive Maintenance Sheet (PMS) is carried out and signed by customer every month.

- Perform ad-hoc assignments such as technical support, training and assessments etc.

- Train and coach white and yellow belt technicians check that they carry out maintenance properly and to the quality standards and teach them how to troubleshoot