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Sysmex Asia Pacific

Senior Specialist, Product IT

Sysmex Asia Pacific
Singapore
5-7 Years
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Job Description

Specialist, Senior Product IT, Customer Care

Summary Of Functional Duties & Responsibilities

Product Knowledge

  • Serve as the Subject Matter Expert (SME) for HCLAB, WAM, and LIS solutions, maintaining comprehensive and up-to-date knowledge of product specifications, system enhancements, lifecycle updates, and regulatory requirements.
  • Proactively gather and interpret information relating to product modifications, upgrades, cybersecurity requirements, and system extensions, and translate complex technical concepts into clear communication for customers, affiliates, and business partners.
  • Maintain strong competency in healthcare IT infrastructure, including hardware, software, networking architecture, and system integration standards (e.g., HL7, ASTM).
  • Demonstrate solid understanding of cybersecurity principles, compliance standards, and risk management requirements relevant to healthcare environments.
  • Recommend and pursue relevant technical certifications, cybersecurity training, and continuous education programs to ensure professional growth and technical leadership.

Role

  • Lead and execute installations, system configuration, commissioning, maintenance, upgrades, troubleshooting, and corrective actions for healthcare software solutions.
  • Provide high-level pre-sales and post-sales technical support to customers, affiliates, and business partners, ensuring solutions meet operational and IT requirements.
  • Conduct preventive maintenance and system health checks to ensure reliability, performance stability, and compliance.
  • Monitor, analyze, and resolve recurring issues, implementing preventive measures to enhance long-term system reliability and customer satisfaction.
  • Manage and respond to cybersecurity inquiries, documentation requests, and audit-related matters from customers.
  • Perform system interfacing, integration testing, and validation for new software releases or product implementations.
  • Conduct end-user and administrator training at hospitals, laboratories, and partner sites.
  • Develop and facilitate technical training materials to strengthen affiliates and partners product knowledge and support capabilities.
  • Maintain accurate and timely documentation of service activities in CRM systems.
  • Undertake additional responsibilities and projects as assigned by Management.

Reporting

  • Prepare and submit a comprehensive monthly activity report to the Supervisor by the 5th working day of the following month. The report shall include:
    • Summary of activities completed
    • Issues resolved and outstanding
    • Risk areas identified
    • Action plans for the next two months
  • For customer-support-related business trips, prepare and submit a detailed trip report to the Supervisor and Country/Area Manager outlining:
    • Activities performed
    • Key findings and technical observations
    • Recommended actions and responsible parties
    • Follow-up plans and risk assessment
  • Ensure all recommended actions are communicated effectively to relevant stakeholders and followed through to proper implementation and closure.
Job Requirements

  • Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
  • Minimum 5 years of hands-on experience in IT implementation, system support, or infrastructure management.
  • Prior experience within the healthcare, medical device, or medical technology industry will be an added advantage.
  • Strong knowledge of information technology systems, including Microsoft Windows operating systems (e.g., Windows 10, Windows 11, and related enterprise environments).
  • Excellent troubleshooting, problem-solving, and diagnostic skills with a keen attention to detail.
  • Demonstrated ability to take ownership of IT-related issues and drive them through to successful resolution.
  • Proactive, customer-focused, and able to work independently as well as collaboratively within a team environment.
  • Strong communication and stakeholder management skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Healthcare It
Employment Type:
Full time

About Company

Sysmex Asia Pacific

Job ID: 149246991

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Last Updated: 16-06-2026 09:24:45 PM
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