Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We are seeking an experienced Middle Office Senior Specialist to support daily BAU activities across the derivatives trade lifecycle. The role requires strong operational knowledge of derivatives products, effective oversight of daily processing activities, and the ability to manage client queries, onboarding support, service delivery, and escalations. The successful candidate will work closely with internal stakeholders and clients to ensure timely and accurate execution, maintain a strong control environment, and contribute to process improvement initiatives.
In this role, you'll make an impact in the following ways:
- Support daily middle office activities across the derivatives trade lifecycle, ensuring timely and accurate processing.
- Coordinate day-to-day support team activities, including prioritization, review, and follow-up on outstanding items.
- Act as the first point of contact for operational escalations, resolving moderately complex issues and coordinating with relevant teams where further escalation is required.
- Monitor service delivery against agreed SLAs and escalate exceptions where necessary.
- Manage client queries and provide high-quality service support within agreed timelines.
- Provide product knowledge and technical guidance on moderately complex derivatives processing and lifecycle events.
- Support onboarding activities for new clients, products, or processes, ensuring operational readiness.
- Partner with operations, onboarding, technology, and client-facing teams to support smooth execution of daily activities.
- Contribute to process reviews and continuous improvement initiatives to enhance efficiency, control, and client experience.
To be successful in this role, we're seeking the following:
- 5–7 years of relevant experience in Derivatives Middle Office, Trade Support, or Operations.
- Strong understanding of trade lifecycle activities and middle office operational processes.
- Good knowledge of derivatives products and associated post-trade workflows.
- Experience coordinating daily operational activities within a team environment.
- Strong experience in query management, issue resolution, exception handling, and escalation management.
- Experience supporting client onboarding and ensuring smooth operational readiness.
- Strong analytical and problem-solving skills, with the ability to assess issues and drive timely resolution.
- Effective communication and stakeholder management skills, with the ability to engage with both internal teams and clients.
- High attention to detail with a strong focus on risk, control, and process discipline.
- Exposure to digital tools, workflow solutions, or process automation.
Key Competencies
- Trade lifecycle management
- Derivatives product knowledge
- Middle office operations
- Client service and stakeholder management
- Query and escalation management
- Client onboarding
- Process improvement
- Risk and control awareness
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- Most Just Companies, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
