The Senior Specialist, Loss Prevention & Compliance is a key role, responsible for setting the
strategic direction and managing the execution of forensic analysis activities and related
investigations. Reporting directly to the Director, Loss Prevention & Compliance, this position provides oversight and governance for all matters of asset loss, fraud, and policy breaches across
operations. The candidate is expected to translate high-level investigative findings into strategic,
enterprise-wide risk mitigation policies, strengthening the overall asset protection framework and
embedding a proactive risk culture. This role is pivotal in safeguarding the organization's assets,
upholding legal and ethical compliance, and ensuring control adherence at a programmatic level.
Key Responsibilities:
1. Investigation Governance & Oversight
- Strategic Case Management: Direct and oversee the entire portfolio of complex internal and external investigations, including employee theft, organized retail crime, fraud, kickbacks, misconduct, and policy breaches, ensuring resource allocation aligns with highest risk areas.
- Quality Control & Reporting: Establish and enforce stringent quality standards for evidence handling, chain of custody, and forensic analysis (including but not limited to POS data, transactional logs and any other operational and financial data). Conduct final review and sign-off on all investigation reports, ensuring findings, root causes, and strategic recommendations are clear, factual, and actionable for senior management.
- Professional Interviews: Ensure all investigative interviews are conducted professionally, ethically, and in strict compliance with legal requirements and internal policies.
2. Strategic Review & Program Development
- Trend and Pattern Analysis: Drive the systematic analysis of all investigation data and incident reports to identify, map, and predict systemic vulnerabilities, recurring patterns of misconduct, and emerging criminal activities across the organization.
- Control and Policy Ownership: Proactively assess the impact of incidents on the broader corporate risk exposure. Take ownership of recommending, developing, and implementing targeted control improvements, procedural enhancements, and policy changes to prevent the recurrence of similar high-impact incidents.
3. Fraud & Risk Management Program
- Program Establishment: Establish and govern the company-wide program for the detection and investigation of high-risk fraud and corruption-susceptible situations, such as refund fraud, sweethearting, inventory manipulation, and vendor kickbacks.
- Advanced Analytics: Direct detailed analysis of shrinkage data, financial anomalies, and operational irregularities, using advanced analytics to identify critical process, system, or control weaknesses.
4. Senior Stakeholder Collaboration
- Strategic Advisory: Act as the primary investigation subject matter expert, strategically partnering with Human Resources (HR) and Legal to advise on evidence admissibility, procedural fairness, and the effective implementation of disciplinary processes for senior-level cases.
- External Representation: Coordinate and act as the primary liaison with external law enforcement agencies, third-party forensic auditors, and regulatory bodies, representing the organization's interests throughout high-stakes investigations.
5. Technology Road-mapping & Governance
- Technology Ownership: Research, propose, and spearhead the implementation of advanced investigation and intelligence platforms (including AI/ML tools) to automate case management, enhance pattern analysis, and improve proactive fraud detection capabilities across the enterprise.
- Compliance and Ethics: Ensure that all investigation activities and evidence collection methods strictly comply with Singapore employment law, data protection regulations (PDPA), and established internal policies. Uphold the highest standard of confidentiality and ethical conduct throughout the investigative lifecycle.
Job Requirements:
- Bachelor's Degree or equivalent in Business Management, Risk and Compliance Management, Forensic Science, Criminology, and/or other relevant field with industry experience.
- A minimum of 6 - 8 years of progressive experience in investigations, risk and control management, with at least 2 years in a supervisory or managerial capacity, preferably within the retail industry.
- Expert proficiency in professional investigative interviewing and interrogation techniques.
- Advanced proficiency in data analytics to drive strategic risk mitigation from fraud patterns and financial irregularities.
- Strong understanding of Singapore employment law, disciplinary procedures, and data protection regulations relevant to complex internal investigations.
- Proficient in Google Workspace, advanced spreadsheet applications, and case management software.
