Senior Specialist / Lead, Project Management

Define and manage scope, timelines, budgets, resourcing, and dependencies across multiple workstreams.

Drive delivery discipline using Agile and Waterfall methodologies, ensuring projects are delivered on time, within scope, and at quality.

Coordinate with cross-functional teams, including commercial, product, engineering, and customer support to facilitate project progress.

Serve as the primary point of contact for enterprise clients during implementation engagements, owning senior stakeholder relationships across business, technology, and executive levels.

Build and maintain trusted advisor relationships with senior client stakeholders, shaping strategic discussions, influencing decision-making, and aligning solutions to client business outcomes.

Navigate complex stakeholder landscapes, managing competing priorities, expectations, and organisational dynamics effectively.

Lead executive-level communications, including steering committees, business reviews, and escalation management.

Provide clear, structured communication on progress, risks, issues, and outcomes, ensuring transparency and confidence at all levels of client organisations.

Identify potential risks and issues early in the project lifecycle.

Develop and implement mitigation strategies to address risks and resolve issues promptly.

Maintain a proactive approach to problem-solving and conflict resolution.

Ensure that all deliverables meet the highest quality standards.

Ensure thorough testing and validation of deployed solutions to confirm functionality and performance.

Maintain strong delivery governance, comprehensive project documentation, including plans, reports, and communication records.

Prepare and present project status reports to stakeholders, including senior management and clients.

Collect and analyse feedback from clients and team members to identify areas for improvement and embed lessons learned into delivery practices.

Implement best practices and lessons learned to enhance project management processes and client satisfaction.

Contribute to the ongoing maturity of the project management standards, tools, and playbooks across the organisation.

Provide leadership and mentorship to project managers and cross-functional team members, fostering a culture of accountability, collaboration, and continuous improvement.

Act as a key contributor to the evolution of the PMO function, defining and embedding best practices, governance frameworks, and delivery standards.

Drive consistency and scalability in project delivery through standardised methodologies, tools, and reporting frameworks.

Partner with senior leadership to prioritise initiatives, optimise resource allocation, and align delivery with strategic business objectives.

Champion a results-driven delivery culture, proactively identifying opportunities to enhance operational efficiency and project outcomes.

Over 7-10 years experience in project management; delivering complex technology or digital transformation initiatives.

Experience within HealthTech, InsurTech, FinTech or enterprise SaaS environment strongly preferred.

Bachelor's degree in Business, Computer Science, Engineering, or related field.

PMP, PRINCE2, CSM or equivalent project management certification highly desirable.

Technical & Delivery Capability: Proven experience delivering projects using both Agile and Waterfall methodologies. Hands‑on experience with project management tools such as Jira, Confluence, MS Project, or similar. Strong understanding of system integrations, data platforms, and enterprise technology environments.

Unifier & Cross-Functional Influencer: Builds strong relationships across diverse teams, fostering collaboration and alignment between business, technology, and external partners. Skilled at influencing without authority and driving consensus in complex environments.

Resilient Operator: Thrives under pressure, managing multiple projects and vendors in a complex enterprise environment. Demonstrates ownership, accountability, and adaptability in fast-changing conditions.

Data-Driven Decisiveness: Balances deep analytical rigor with the need for speed. Makes informed decisions quickly in the face of ambiguity and adapts strategies based on market feedback and trends.

Insatiable Curiosity: Demonstrates a growth mindset, seeking out new insights and innovative approaches to solve customer challenges.