Great to Meet You! We are Ascenda
Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.
We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.
We are a thriving global Loyalty as a Service company and experiencing rapid expansion. Join our dynamic finance team as one of its earliest leaders, contributing to the development of our financial planning strategies as we strive for hypergrowth. Our team spans 20 cities worldwide, with dual headquarters in Singapore and New York, totaling 250 team members.
Job Description
Our team builds the
identity, authorization, and operator platforms that sit at the center of our distributed systems, and plays a role in almost all interactions in our loyalty product. We enable secure, flexible access to our products (authentication, authorization, automation). This team also drives operational efficiency by building
internal tools that power day-to-day operations - customer support, content/admin workflows, operational troubleshooting, and service reliability.
This year, we're focused on simplifying client integrations, improving operational robustness and observability, and shipping new capabilities across our authentication and administrative surfaces - including fraud monitoring and contact center tooling that helps customer support teams work faster and smarter. We're excited to make this happen together with you!
About The Role
As a Senior Engineer, you will help design, build, and run platform capabilities and internal tools that are used across the company. You'll drive projects end-to-end, collaborate with engineering and cross-functional partners (Product, Design, Operations, Customer Support), and raise engineering standards through mentorship and reviews.
You will have the opportunity to design, develop, ship, and maintain medium-to-large projects spanning areas such as:
- Authentication & authorization flows (SSO, service-to-service auth, RBAC/ABAC patterns)
- Administrative and operator tooling (workflows, permissions, auditability)
- Contact center experiences and integrations (e.g., Twilio Flex, CRM/helpdesk integrations, automation)
- Operational excellence (incident response, observability, reliability, performance)
What You Bring To The Table
Technical Expertise
- Drive and own the design/implementation of platform services and internal tools, seeking reviews and delivering independently.
- Build deep understanding of core systems in your area and working knowledge across adjacent services.
- Mentor junior engineers, help them grow in their technical skills and problem-solving, demonstrating a high level of engineering standards for others.
Collaboration
- Collaborate well with teammates and cross-functional partners, encouraging others to do the same.
- Communicate the team's project updates and blockers clearly and proactively.
- Comfortably articulate technical concepts to a non-technical audience
Problem Solving
- Troubleshoot, diagnose, and resolve incidents and operational issues with appropriate urgency
- Contribute in analyzing and resolving day-to-day technical obstacles within the team.
Technical Quality
- Independently implement code that is clear, concise, well-tested, and meeting both functional and non-functional requirements.
- Use and improve system observability to help operations and troubleshooting.
- Regularly do both code and design review for other engineers.
Innovation & Improvement
- Drives improvements to engineering processes and existing team practices with rooms for optimisation
- Contribute to processes outside of team's sphere, such as interviewing and branding efforts
What We're Looking For
- Strong technical background, prior experience in leading project delivery related to of large-scale, secure systems with a large number of interconnected features. Experience in authentication flows, role-based access control and a good understanding of infrastructure, networking and databases. Experience in optimizing these components while integrating reliability and performance considerations throughout the software development lifecycle.
- Great collaborator who is comfortable working across a variety of teams beyond engineering, including product, design, business, operations, customer service, and external stakeholders.
- Fluency in Ruby and Angular development is good to have, though candidates who demonstrate willingness and ability to quickly scale up on these are welcome to apply.
- Experience integrating or extending contact center tooling (e.g. Twilio Flex) is a plus, building agent workflows, or supporting customer support operations at scale.
- Experienced in leveraging technical roadmaps/RFCs to communicate architecture designs and executing it fully.
- Preference on simple solutions and designs over complex ones, have a good intuition for what will last and scale, and can be a role model others look to for their own solutions and designs.
- 5+ years of experience in software engineering, with a strong focus on system design and development.
- Have experience mentoring and/or leading junior engineers, guiding and coaching them for high performance.
- A strong alignment with Ascenda's core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity.
Why Join Ascenda
Ascenda offers the unique opportunity to lead in the loyalty ecosystem space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate!
We Have a Rewarding Working Place That Provides a
- High growth environment & exponential career development
- Mobile & flexible work environment
- WFH office equipment allowance
- Medical insurance coverage
- Employee recognition programs
- Competitive compensation
- Travel perks & Employee rewards
Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.
Ready to power growth for the financial services industry Apply now! Together, we'll redefine what's possible.
