Responsibilities
- Develop and deliver engineering solutions and technical deliverables supporting product sales, customer acquisition, and customer servicing, including Core Policy Administration applications (e.g., Life Asia), CCM solutions, underwriting engines, workflow platforms, middleware integrations, and front-end/mobile applications.
- Design and recommend technical solutions that meet business and operational requirements, while providing technical guidance and mentorship to junior IT team members.
- Partner closely with Business Product Owners to deliver Product and Proposition initiatives, customer service enhancements, product launches, and other strategic business objectives.
- Lead the technical delivery of assigned projects, initiatives, and enhancements, ensuring solutions are delivered according to agreed scope, quality, and timelines.
- Collaborate effectively with Delivery Leads, Engineering teams, Business Product Owners, and business users across the organization. Clearly communicate and articulate technical solutions to both technical and non-technical stakeholders.
- Contribute to the overall Policy Administration System architecture and technical design, providing best-practice guidance, reusable patterns, and scalable solution approaches.
- Maintain strong knowledge and understanding of Insurance and Financial Services industry practices, trends, and regulatory developments, applying this knowledge to recommend appropriate solutions for business and user needs.
- Work closely with Business Product Owners, Tech Delivery Leads, and technical teams to define technical designs for new product launches, post-launch features, enhancements, and other strategic initiatives.
- Evaluate business requirements and determine the most appropriate, sustainable, and cost-effective technical solutions.
- Provide technical recommendations and solutions for issues, challenges, and operational needs raised by business users.
- Provide oversight of Core Application deliverables supporting product launches, post-launch features, customer acquisition, customer servicing, and middleware integrations.
- Serve as a Subject Matter Expert (SME) for Core Policy Administration application-related initiatives.
- Manage tasks effectively, proactively monitor progress, and ensure commitments and agreed delivery timelines are achieved.
- Promote effective collaboration and knowledge sharing across technical and business teams.
Experience & Technical Requirements
- Strong understanding of Life Insurance Policy Administration systems, including key features, functionalities, and business processes.
- 5-7 years of experience in the Insurance or Financial Services industry, with at least 5 years of hands-on experience supporting Core Policy Administration systems, particularly Life Asia/Life400.
- Good understanding of surrounding applications and platforms, including Underwriting Engines, Front-End and Mobile Applications, Workflow solutions, Sales Portals, and other customer-facing systems.
- Strong experience in omnichannel integration and integration with surrounding applications within the insurance technology ecosystem.
- Strong understanding of environment management, release management, source/code versioning best practices, and deployment methodologies.
- Experience in integrating Core Policy Administration applications with surrounding systems such as Sales Portals, Workflow platforms, Underwriting Engines, and other enterprise applications.
- Experience with application integration middleware, such as MuleSoft, is an advantage.
- Strong understanding and practical experience with Agile/Iterative delivery methodologies.
- Solution-oriented and pragmatic mindset, supported by strong communication, stakeholder management, and problem-solving skills.
- Excellent conceptual, analytical, and critical-thinking abilities, with a strong interest in process optimization and automation.
- Demonstrated ability to work effectively in a cross-functional, collaborative, and fast-paced environment.
- Strong ability to translate business requirements into practical and sustainable technical solutions.
- Ability to manage multiple priorities, work independently, and deliver high-quality outcomes within agreed timelines.
