Senior Social Worker

About NTUC Health Co-operative Limited

Our purpose is to achieve health for life enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The Senior Social Worker is responsible for providing comprehensive psychosocial assessment, intervention, and case management support to clients with complex social and healthcare needs within the community. The role supports clients and caregivers to age-in-place safely and with dignity through coordination of care, advocacy, counselling, and multidisciplinary collaboration.

You will need to

1. Casework and Case Management

(i) Conduct comprehensive psychosocial assessments for clients and caregivers.

(ii) Develop and implement person-centred care plans based on clients needs and goals.

(iii) Provide counselling, emotional support, crisis intervention and practical assistance to clients and families.

(iv) Manage complex and high-risk cases independently.

(v) Monitor clients progress and review intervention plans regularly.

(vi) Facilitate referrals and coordinate services with hospitals, community partners, government agencies and healthcare providers.

(vii) Advocate for clients needs and access to community resources and financial assistance schemes.

1. Caregiver and Family Support

(i) Support caregivers in coping with caregiving stress and challenges.

(ii) Conduct family meetings and mediate family related issues where necessary.

(iii) Educate clients and families on available social and healthcare resources.

1. Multidisciplinary Collaboration

(i) Work closely with nurses, doctors, therapists, care coordinators and community partners to ensure integrated care delivery.

(ii) Participate in case conferences, multidisciplinary meetings and care planning discussions.

(iii) Build collaborative relationships with external stakeholders and service providers.

1. Leadership and Supervision

(i) Provide guidance, mentoring and clinical supervision to junior social workers, interns and support staff.

(ii) Support onboarding and training of new staff.

(iii) Contribute to team discussions and professional development initiatives.

1. Documentation and Administration

(i) Maintain accurate, timely and professional case documentation and reports.

(ii) Ensure compliance with organisational policies, professional ethics and regulatory requirements.

(iii) Prepare reports, statistics and service data as required.

1. Quality Improvement and Service Development

(i) Participate in programme planning, service evaluation and quality improvement initiatives.

(ii) Contribute ideas to improve workflows, client outcomes and service delivery.

(iii) Support audits and organisational projects where required.

Qualifications

(i) Degree or Postgraduate qualification in Social Work recognised by the Singapore Association of Social Workers (SASW).

(ii) Registered Social Worker (RSW) preferred.

Competencies

(i) Strong case management and counselling skills.

(ii) Good understanding of Singapore's healthcare and social service landscape.

(iii) Ability to work independently and collaboratively within multidisciplinary teams.

(iv) Strong interpersonal, communication and report writing skills.

(v) Good crisis management and problem solving abilities.

(vi) Compassionate, organised and client-centred approach.

Experiences

(i) Minimum 5 to 8 years of relevant social work experience, preferably in healthcare, eldercare, community care or case management settings.

(ii) Experience managing complex cases and working with vulnerable populations.

(iii) Supervisory or mentoring experience preferred