Senior Site Reliability Engineer

About Us

At M-DAQ Global, we're building a World without Currency Borders™.

As a pioneering fintech group specialising in foreign exchange (FX) and payment solutions, we power seamless cross-border transactions for businesses around the world. Headquartered in Singapore, ASEAN remains a key focus of our growth strategy as we continue expanding our presence across regional and international markets. Through our proprietary technology and single API integration, we deliver FX clarity, payment certainty, and global payment mobility that help enterprises and SMEs navigate cross-border trade with confidence.

Today, M-DAQ has a strong presence across Singapore, Indonesia, Malaysia, China, Hong Kong, Japan, the United Kingdom, and beyond. More than 300 employees across our regional offices support businesses in over 45 markets globally, facilitating multi-billion-dollar cross-border transactions annually.

We provide a comprehensive suite of FX, collections, and payment solutions, enhanced by AI-driven onboarding, compliance, and advanced risk management capabilities designed to help businesses operate more efficiently across increasingly complex cross-border environments.

At M-DAQ, we foster a collaborative and people-oriented culture where employees are encouraged to contribute ideas, take ownership, and grow together. Alongside a flexible hybrid work environment, employees can also look forward to team celebrations, wellness initiatives, and regional gatherings that bring colleagues together across markets.

Our employee experience and growth have also been recognised through industry and workplace accolades, including:

• The Financial Times High-Growth Companies Asia-Pacific 2026
• The Straits Times Singapore's Fastest Growing Companies 2026
• Tech in Asia Singapore's Top Fintech Companies 2026
• Employee Experience Awards - Best Hybrid Work Model

For more information, please visit: www.m-daq.com.

About the Role

We are seeking an experienced and motivated individual to join our ASEAN Client Solutions Team. This dynamic role involves engaging and building strong relationships with existing and prospective clients to grow revenues and profits.

Key Responsibilities

Quality Assurance

• End-to-end black-box and grey-box testing across all product lines
• Own QA strategy, test coverage standards, and release sign-off criteria
• Modernise test automation — retire Python 2/Selenium, introduce AI-assisted frameworks

Observability & Monitoring

• Build and own end-to-end system monitoring across Grafana, OpenSearch, and CloudWatch
• Rationalise alert taxonomy — eliminate noise, ensure only actionable alerts reach the team
• Define and track SLIs/SLOs across production environments

Incident Management & RCA

• Lead incident response, war rooms, and post-mortems
• Extend the AI-powered RCA platform to reduce mean time to root cause
• Maintain and improve operational runbooks

Production BCP Testing

• Plan and execute BCP tests covering failover, DR, and recovery scenarios
• Produce MAS TRM-aligned evidence for regulatory audits

Partner & Client Integration Support

• Onboard liquidity providers and run conformance testing
• Support enterprise clients through API integration from sandbox to production
• Act as technical escalation bridge between clients and engineering

Internal & External User Support

• Handle product queries from internal operations and external users
• Build self-service tooling and LLM-powered first-response automation to reduce support load on engineering

Team Leadership (Progressive)

• Coach and upskill a team of junior engineers.
• Drive the team off legacy tooling toward AI-augmented workflows

Requirements

Mandatory Qualifications

• 8 - 10 years of prior experience as SRE in FinTech / Tech Industries
• Proficiency in Mandarin (spoken and written).
• Knowledge of Python, Java, or Unix/Bash scripting.
• Strong customer-focused attitude with problem-solving abilities.

Preferred Qualifications (Good to Have)

• Basic knowledge of testing frameworks such as Selenium or Cucumber.
• Familiarity with Docker, Kubernetes, or AWS Cloud.
• Knowledge of AI, Grafana, Prometheus are added advantage.
• Strong analytical, troubleshooting, and collaboration skills.

Why Us

• Be part of a mission to create a World without Currency Borders™
• Work alongside collaborative and diverse regional teams
• Gain exposure to cross-border payments, FX solutions, and global fintech innovation
• Opportunities to learn, grow, and take ownership in a fast-growing company
• Flexible hybrid work environment with a people-oriented culture
• Competitive remuneration package and employee benefits