MAIN DUTIES AND RESPONSIBILITIES:
(a) Technical Service Support
- Set-up, install, buy-off and commission new equipment at customer sites.
- Ensure the machine is bought off smoothly at customer sites.Provide pre and post sales technical support to customers and upgrade equipment e.g. change-kits, new design modules, features and capabilities.
- Trouble-shoot machine issue and identify root cause(s) and provide solutions and rectify the issue.
- Work closely with Engineering and Manufacturing on design, quality and performance issues.
- Assist in overall machine performance evaluation with technical reports and feedback.
- Cost management to lower service support expenses during warranty and post warranty
(b) Technical Training
- Provide technical training for customers on set-up, operations and maintenance.
- Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
(c) Customerrelationship
- Build and maintain strong customer relations on ground by providing good service support.
- Good communication skills.
- Work closely with the customer to resolve field issue and advice promptly when assistance needed from the customer.
MAIN JOB SPECIFICATIONS / REQUIREMENTS
- Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
- Some experience in servicing automated / production equipment.
- Computer literate
- Excellent customer orientation skills
- Able to travel overseas at short notice
