Senior Service Desk and Asset Specialist

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

An exciting opportunity has opened for a Senior Service Desk and Asset Specialist at the Australian International School! If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you!

Position Requirements:
. At least 3 - 5 years of hands-on experience working with school-based or related enterprise systems.
. Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.
. A high standard of customer service skills is necessary.
. Intermediate knowledge of Office 365, Azure, Google Workspace for Education and Google Admin platforms.
. Ability to effectively prioritize tasks under pressure, and experience in working in a team-oriented and collaborative environment.
. Knowledge of JAMF and/or Microsoft Intune is a plus.
. Strong written and oral communication skills.
. Proven ability to provide support for the following:
o Microsoft Windows 10 and later
o Apple iOS
o Apple macOS
o Microsoft Office 365 application suite
o Google Workspace (formerly G Suite)
o IT hardware support for both Apple and Windows devices

Qualifications:
. Diploma or degree in IT related discipline
. Min 3 years experience in a similar role.
. Advantage if you have:
ITIL-related certifications
Microsoft-related certifications
Apple-related certifications

Access the full Job Description for this role .

How to Apply
Please visit our website to apply via our ATS.

Complete this application before the closing date of 30 September 2025.

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.

Early applications are encouraged, we reserve the right to interview and appoint prior to the closing date for the right applicant.

Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.